Our Returns and Refund Policy is 14 days
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If the product is received damaged, faulty, or not to your liking please notify us within 24 hours of receiving the delivery by contacting the Customer Services Team on 0208 976 2080 or email officeresale.uk@crownww.com.
Please note your order number as this will speed up the process.
For any damaged or faulty products, the cost of shipping will be covered by Office Resale, we will contact you to arrange collection and/or replacement of the item.
Any unsuitable products to return or exchange the buyer will be responsible for paying their own shipping costs for returning the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should send it to: Office Resale, 1 Ardra Road, London, N9 0BD
Any item that is returned after the 14 day period will not be eligible for a return or refund.
Refund Policy (if applicable)
The collection will be arranged by our Office Resale delivery team where you will receive a tracking notification or DHL Courier.
To make the refund process as easy as possible please follow the guidelines below:
- Reuse the original packaging the item arrived in.
- Ensure your chair is placed in the original box the chair arrived in (Only if delivered by courier applies).
- Please ensure that you attach the downloadable form to your item if you have a printer, if not a handwritten form will be fine. Fail to do so the refund will not be issued.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days of Office Resale receiving your returned product.
If you have not received your refund after 14 days, please check with your bank or credit card company. If you have done this, please contact us at officeresale.uk@crownww.com.
Bespoke Items
Bespoke pieces made to special order cannot be refunded, unless there is a fault with the product.
Bespoke meaning any items made to order which include:
Desktops, meeting table tops, cupboards, credenzas and any item with the option to customise.
If you are unsure if your items is bespoke, please speak to the office for more information.
Office Furniture Warranty Policy
Crown Workspace warrants its furniture products and parts against defects in materials or workmanship for 6 Months from the original ship date. During this period, Crown Workspace will repair or replace defective parts with new or reconditioned parts at Crown Workspace discretion, without charge to you.
Shipping fees incurred from returns for under-warranty service in the first 14-days will be paid by Crown Workspace. All shipping fees both to and from Crown Workspace following this 14-day period must be paid by the customer.
IT Product Warranty Policy
Office Resale provides minimum 3 Month Warranty for IT products on the website. Selected products (clearly marked) feature extended warranty. The warranty period begins on the date of purchase.
The Warranty that we provide only covers hardware faults such as:
– Hard drive failure
– Memory issues
– Screen/Display issues
– Faulty Keyboard/trackpad/speakers
– CPU Fan or PSU issues for PCs
– AC Adapter issues for Laptops
The warranty does not cover:
– Software issues (Corrupt OS, Viruses/Malware/Ransomware)
– Accidental physical damage
– Water damage
– Misuse or intentional damage
– Ink/Toner cartridges
– Dead batteries
As batteries are consumables and deteriorate over time, batteries are not covered under the warranty. The product listing’s description will specify the battery condition.
If you are having issues with your item, and it falls under the IT products warranty, please ensure to contact us within 3 months of purchase and we will either: Repair the item, offer a replacement, or return the item for a full refund.
